I. GROUNDS FOR PROCESSING PERSONAL DATA
We process your personal data on the following grounds:
- Contract performance – to fulfill our obligations to you.
- Explicit consent – only for specifically stated purposes.
- Legal necessity – where required by law.
II. PROCESSING PERSONAL DATA FOR CONTRACTUAL PURPOSES
We process your personal data for the purpose of fulfilling our contractual obligations and providing services, including:
Processing purposes:
- Verifying your identity.
- Managing and fulfilling your requests.
- Issuing invoices and processing payments.
- Retaining correspondence (orders, inquiries, issues).
- Creating and maintaining a user profile.
Types of personal data we process:
- Contact data: address, email, phone.
- Identification data: name, national ID number, foreigner’s personal number, permanent address.
- Financial data: bank account number, debit/credit card information.
- Order history: placed orders, complaints, inquiries.
Sharing personal data with third parties
To ensure high-quality service, your personal data may be shared with:
- Postal and courier service providers.
- Consulting firms in various fields.
Retention period
We store the data for 5 years after the termination of the contractual relationship, in accordance with the statute of limitations for legal claims.
III. PROCESSING PERSONAL DATA DUE TO LEGAL OBLIGATIONS
In certain cases, the law requires us to process personal data. Such examples include:
- Obligations under the Measures Against Money Laundering Act.
- Obligations under the Consumer Protection Act (e.g. for distance selling).
- Obligations to provide information to the Commission for Personal Data Protection.
- Accounting obligations under the Tax and Social Security Procedure Code.
- Providing information to judicial and government authorities in legal proceedings.
Retention period
- Accounting data: 11 years (under the Accounting Act).
- Information related to legal and administrative proceedings: 5 years.
IV. YOUR RIGHTS
Each user has the following rights regarding their personal data:
- Right to be informed: To know what data we process.
- Right of access: To obtain information about stored data.
- Right to rectification: To request corrections of inaccurate data.
- Right to erasure: Under certain conditions.
- Right to restrict processing: In case of legal dispute.
- Right to data portability: To receive your data in a structured format.
- Right to object: To the processing of personal data.
V. COMPLAINTS AND PROTECTION
If you believe your rights have been violated, you may file a complaint with:
- Commission for Personal Data Protection
- The competent court
VI. CONCLUSION
We are committed to adhering to the highest standards of personal data protection and ensuring transparency in its processing.
If you have any questions or would like additional information, feel free to contact us.